If you are having collection and/or accounts receivable problems, the Law Office of Attorney Gordon E. Feener can evaluate your specific circumstances and help you tailor a program to address your specific needs.
For the attention and devotion your case deserves.
The following is a partial list of suggestions:
- Keep accurate records of the goods or services provided
- Provide goods or services pursuant to a contract or authorization
- Ask for payment when goods or services are delivered
- Send a statement or invoice every 30 days
- If invoice is more than 60-90 days old, consider suspending credit and seek legal assistance
- If the customer states that a check was sent more than ten days ago, ask for a new check and confirm request in writing
- If the customer’s check is not received in a reasonable time frame, then it is time to consider suspending the account and seeking legal assistance.
- If customer states they can not pay and if this is a long-term problem, the solution may be to suspend credit and seek legal assistance.
- If this is a short-term problem and the customer is a good payer, you may consider a payment of a portion now and the balance by a specific date, and confirm promises to pay in writing.
- If the customer breaks their promise to pay, then it may be time to seek legal assistance.
- If this is a short-term problem and the customer is a bad payer, then it may be time to suspend credit and seek legal assistance.
- If customer is disputing charges, confirm dispute in writing and request they pay the undisputed balance
- If the customer is unwilling to clear up the undisputed portion or is unwilling to negotiate, seek legal assistance
- If the customer is willing to give you specific information on the payment, confirm this information with them, thank them for their promise to pay, and confirm in writing.
- If the customer is not willing to give you specific information, ask them who can. If you are talking to the right person and are told they don’t know when they can pay, consider suspending their credit and seek legal assistance